The Original Hug Necklace
The Original Hug Necklace
🎁 The perfect gift for your loved one
💞 Designed to hold a hug
🌙 Minimal, elegant & suitable
💝 An eternal bond
💞 Always feel their love
👶🏼 Your little ones always with you
BUNDLE & SAVE
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The Original Hug Necklace
"My husband surprised me with this for our anniversary, and it actually made me tear up a bit. I NEVER take it off. It feels like carrying his hug with me."
Shipping and Returns
Shipping and Returns
SHIPPING & DELIVERY POLICY
At pawlyjoy, we are committed to delivering our smart technology to your doorstep as quickly and securely as possible. Below you will find everything you need to know about our shipping processes and timelines.
1. ORDER PROCESSING TIME
All orders undergo a processing period before shipment:
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Normal Processing: Orders are typically processed within 24 hours on business days (Monday–Friday).
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Weekends & Holidays: Orders placed on weekends or public holidays will be processed within 48 hours.
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Customized Orders: If your order includes personalized items, please allow an additional 3–5 business days for customization.
2. DELIVERY TIME
Your total waiting time is calculated as follows:
Total Delivery Time = Processing Time + Shipping Time
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Estimated Timelines: Shipping times vary based on your destination. While we strive for speed, delays may occasionally occur due to high order volumes or local postal service disruptions.
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Peak Season: During major shopping events (e.g., Black Friday, Christmas, and Chinese New Year), delivery times may be extended. We appreciate your patience during these busy periods.
SHIPPING COSTS & FREE SHIPPING POLICY
Standard Shipping Costs:
· Free Shipping: Enjoy complimentary shipping on orders of $49 or more!
Standard Shipping:
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United States: A flat rate of $4.99 applies for orders under $49
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Canada & Australia: A flat rate of $5.99 applies for orders under $49
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This ensures reliable delivery of your items.
· We occasionally offer free shipping promotions. Check our website or subscribe to our newsletter for updates.
4. SHIPPING DESTINATIONS & ESTIMATED TIMES
We offer door-to-door delivery via Air Shipping to the following regions:
| Destination | Estimated Shipping Time |
| United States | 3–7 Workdays |
| UK / CA / AU | 3–15 Workdays |
| EU (DE/FR/IT/ES/NL) | 10–15 Workdays |
| New Zealand | 10–15 Workdays |
5. SHIPMENT TRACKING
Once your package has been dispatched, you will receive a shipping confirmation email containing your unique tracking number. You can monitor your package's journey by visiting our Track Your Order page.
6. CUSTOMS DUTIES & TAXES
In most cases, customers do not need to bear customs tax. However, customs policies vary. In the event that additional customs charges or import duties are applied by local authorities, the customer will be responsible for covering these costs.
7. ADDRESS ACCURACY & FAILED DELIVERY
To ensure successful delivery, customers must provide accurate and complete shipping information (Name, Address, and Phone Number).
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Important: If an order cannot be delivered due to incorrect or insufficient details provided by the customer, we are unable to process a replacement and reserve the right to refuse a refund.
8. CONTACT US
If you have any questions regarding your shipment, our team is ready to assist:
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Email: Info@pawlyjoy.com
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Response Time: Within 24–48 hours on business days.
Satisfaction Guarantee
Satisfaction Guarantee
Satisfaction Guarantee - Personalized Prints
All personalized prints in our 'design your own' range feature a live preview. Your live preview is an accurate representation of your printed design.
When you place your order, you are confirming that you are 100% satisfied and happy with your design as shown in your live preview.
If you are unhappy with your product once received, please contact our team and we will do our best to make it right.
Still not sure? Contact our support team and we'll answer your questions.
Let's get started on your personalized print today - all pets and humans welcome!
Loved by Thousands of Babes! 💅🏼
WRAPPED IN WARMTH
A hug you can wear. The Hug Necklace is a gentle reminder that love isn’t about distance, it’s about connection. Every time you wear it, you carry someone’s warmth and affection close to your heart. The perfect gift for the person who makes you feel safe, cherished, and remembered.
ALWAYS CLOSE, EVEN APART
The Hug Necklace is more than jewelry, it’s a feeling. Designed to remind you of someone special, it carries the warmth and love of a hug, even when you’re miles away. Perfect for couples, friends, or anyone you hold dear, it’s a small piece that speaks volumes from the heart.
Our valued customers say
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My girlfriend loves it
My girlfriend absolutely melted when she saw it. It really shows what you feel for your loved one. Got it for Valentines and she loved it so much. Definetly buying again!!
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I get compliments everywhere
I actually bought this one for myself and I am so glad I did. I wear it almost every day and I keep getting stopped by people asking where I got it Friends, people at work, even a lady at the shop
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A beautiful quality piece
My wife loved it and that is all i really need to say lol. Feels really well made and looks so great on her. She wears it everyday now.
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Very pretty
Really cute necklace and the quality is just great. Ordered mine over a year ago and it still looks just as good as when i first got it. Definetly recommend!!
