SHIPPING & DELIVERY POLICY

At pawlyjoy, we are committed to delivering our smart technology to your doorstep as quickly and securely as possible. Below you will find everything you need to know about our shipping processes and timelines.

1. ORDER PROCESSING TIME

All orders undergo a processing period before shipment:

• Normal Processing: Orders are typically processed within 24 hours on business days (Monday–Friday).

• Weekends & Holidays: Orders placed on weekends or public holidays will be processed within 48 hours.

• Customized Orders: If your order includes personalized items, please allow an additional 3–5 business days for customization.

2. DELIVERY TIME

Your total waiting time is calculated as follows:

Total Delivery Time = Processing Time + Shipping Time

• Estimated Timelines: Shipping times vary based on your destination. While we strive for speed, delays may occasionally occur due to high order volumes or local postal service disruptions.

• Peak Season: During major shopping events (e.g., Black Friday, Christmas, and Chinese New Year), delivery times may be extended. We appreciate your patience during these busy periods.

3. SHIPPING COSTS & FREE SHIPPING

• Free Shipping: Enjoy complimentary shipping on all orders of $99 or more!

• Standard Shipping: For orders under $99, a flat rate of $6.99 applies.

• Promotions: Subscribe to our newsletter to stay updated on special shipping events.

4. SHIPPING DESTINATIONS & ESTIMATED TIMES

We offer door-to-door delivery via Air Shipping to the following regions:

5. SHIPMENT TRACKING

Once your package has been dispatched, you will receive a shipping confirmation email containing your unique tracking number. You can monitor your package's journey by visiting our Track Your Order page.

6. CUSTOMS DUTIES & TAXES

In most cases, customers do not need to bear customs tax. However, customs policies vary. In the event that additional customs charges or import duties are applied by local authorities, the customer will be responsible for covering these costs.

7. ADDRESS ACCURACY & FAILED DELIVERY

To ensure successful delivery, customers must provide accurate and complete shipping information (Name, Address, and Phone Number).

• Important: If an order cannot be delivered due to incorrect or insufficient details provided by the customer, we are unable to process a replacement and reserve the right to refuse a refund.

8. CONTACT US

If you have any questions regarding your shipment, our team is ready to assist:

• Email: Info@pawlyjoy.com

• Response Time: Within 24–48 hours on business days.

Satisfaction Guarantee - Personalized Prints

All personalized prints in our 'design your own' range feature a live preview. Your live preview is an accurate representation of your printed design.

When you place your order, you are confirming that you are 100% satisfied and happy with your design as shown in your live preview.

If you are unhappy with your product once received, please contact our team and we will do our best to make it right.

Still not sure? Contact our support team and we'll answer your questions.

Let's get started on your personalized print today - all pets and humans welcome!